ProProfs Help Desk
AI-powered help desk software for multi-channel ticket management, automation, and team collaboration to resolve support issues faster.
Visit proprofsdesk.comWhat is ProProfs Help Desk?
ProProfs Help Desk is an AI-powered customer support platform designed to help teams resolve tickets up to 3 times faster. The software centralizes customer communications from email, live chat, social media, web forms, and messaging apps like WhatsApp and Facebook into a unified inbox. Its AI agent analyzes conversations, understands customer intent and sentiment, and either resolves routine tickets automatically or generates response drafts for human agents. The platform includes shared inbox collaboration tools, automation features like round-robin ticket assignment and canned responses, and comprehensive reporting to track team performance and customer satisfaction. ProProfs Help Desk integrates with other ProProfs products including Live Chat, Knowledge Base, and Survey Maker to create a complete customer experience ecosystem. Built for support teams of all sizes, from solo agents to enterprise operations, the software offers workflow customization, mobile apps, CRM integrations, and compliance features like data redaction and two-factor authentication.
Pricing
Offers a forever-free plan for single users, with paid plans starting at $19.99/month and annual billing discounts up to 50%.
Single User (Free)
$0
Forever free for single agent. Unlimited inboxes, unlimited ticket history, 100 tickets/month, email ticketing, tags/labels, canned responses, mobile app, basic reports, ticket ratings.
Essentials
$19.99/month per user
1,000 tickets/month. AI Lite features: 50 AI-drafted replies/month, ticket categorization, grammar check. Email ticketing, basic automation, basic reports, CSAT surveys. $239.88 annually per user.
Business
$29.99/month per user
6,000 tickets/month. AI first response generator, tone rewriting, unlimited inboxes, custom forms, omnichannel (email, web forms), smart workflow automation, advanced CSAT, chat/email/phone support. $359.88 annually per user.
Business Complete Elite
$179.97/month for 3 users
15,000 tickets/month. AI emotion/sentiment detection, tone & redaction, omnichannel (WhatsApp, Facebook, Instagram, SMS, Telegram), workflow modeling, native mobile app, smart ticket flow with SLA. $719.88 annually. AI-first with 3 user seats for escalation.
Frequently asked questions
- What makes ProProfs Help Desk AI-powered?
- ProProfs uses AI to automatically resolve routine tickets, generate response drafts, detect customer sentiment and intent, categorize tickets, and prioritize urgent issues. The AI learns from your knowledge base, past tickets, and FAQs to deliver accurate, personalized responses.
- What channels does ProProfs Help Desk support?
- ProProfs centralizes support from email, live chat, web forms, social media (Facebook, Instagram), and messaging apps (WhatsApp, Telegram, SMS) into a single unified inbox. All customer communications are converted into trackable tickets.
- Can ProProfs Help Desk integrate with my existing tools?
- Yes, ProProfs integrates with CRM systems like Salesforce and MS Dynamics, as well as other ProProfs products including Live Chat, Knowledge Base, and Survey Maker. It also supports API access and SSO authentication.
- Is there a free version available?
- Yes, ProProfs offers a forever-free plan for single users that includes unlimited inboxes, 100 tickets per month, email ticketing, canned responses, mobile app access, and basic reporting features.
- How does ProProfs Help Desk improve team productivity?
- The platform saves agents up to 2 hours per day through automation features like round-robin ticket assignment, canned responses, AI-generated replies, automated alerts, and workflow rules. Shared inboxes and internal notes enable seamless team collaboration on complex issues.
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